What To Expect

Your first visit with us:

At your initial appointment, we ask that you arrive 10-15 minutes prior to take care of any necessary insurance, financial, and/or paperwork matters. Many of our forms/paperwork items are available to fill out and print prior to your appointment if that is easier for you. You may contact our business office with questions.

If you have questions regarding fees, payment or insurance, you may also use this time to speak with our office manager. Once initial paperwork and insurance matters are finished, your counselor will complete a detailed diagnostic assessment in order to get to know you and your situation better. This will include current and past struggles, family history, support systems, medical history, etc.

Does anyone have to know I’m in counseling?

We respect your individual needs and confidentiality in your counseling process. To understand more about your rights to privacy in counseling please read our Rights & Responsibilities form. Your counselor may request your permission to speak with your medical doctor or other important supports that work with you to achieve mental and emotional well being. When it comes to family and friends, the choice is yours to let them know that you are involved in counseling. At times it can be a healthy option to choose a few close family members or trusted friends that can act as a support system, and be accountability partners for you outside of the counseling office.

We live in a small community, what happens if I see my counselor outside of Crossroads?

In order to protect you and your privacy, your counselor will not initiate contact or conversation in places outside of Crossroads. If you feel comfortable making first contact, your counselor will take that as a one-time permission to acknowledge and respond to you in that setting.

How long will I have to be in counseling?

This is a question best directed to and discussed with your specific counselor. Each individual coming into counseling has a different situation to address; as well as a set of tools, skills, and supports they are already using. There are many factors that play into the length of a counseling journey, and your counselor will be able to help you figure out the approximate length of time based upon where you are at.